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Information of interest to our Clients and for the industry


An Employee Assistance Program Story

Sarah* was into her third year working for a major Australian news publisher, was head of a small team and caught in the middle of a company-wide restructure that bought with it much uncertainty.

“There was a lot of movement happening within the company which seemed to take forever for any actual changes to be made… people were getting fed up with the lack of communication from management, worried about their job security and a lot of people ended up finding new jobs elsewhere. And they weren’t being replaced fast enough or at all so the workload was massively piling up”.

With an ever-increasing workload, a team to support and a system database crash adding to an already stressful working environment, a relationship breakdown with her boyfriend was enough to push Sarah to breaking point.

“I was burnt out. I really honestly just didn’t care anymore… as soon as I cleared my plate of one thing, another issue would come up”.

Sarah had seen the Employee Assistance Program posters around the office, and vaguely recalled the email come through advising employees of the new initiative, and decided it was time to take notice. And rightfully so.

“I called the number and was offered help straight away. They asked if I’d like a one-on-one or phone session and I took the phone option. I think I was entitled to around eight sessions which my employer paid for. I only had three though… after three I had my head in a good enough space to get myself back on track. And it was good to know I had other sessions available if I needed them later on”.

Sarah was provided with confidential counselling which offered coping strategies to deal with her work-induced stress, and offered suggestions on how to best manage work-life balance and deal with her break-up.


“The lady running the EAP gave me a bunch of coping strategies to deal with the stress at work and the reassurance that it was only temporary while the re-structure was taking place. She also helped me deal with my relationship breakdown and gave me a bit of confidence that it was okay to take time for myself”.

And Sarah credits the Employee Assistance Program for providing the support she needed at the time, in both her work and personal life.

“I am really glad that I did the EAP because I’m not sure what I would have done otherwise. Probably quit my job and have even more stress to deal with. And now I am focused again, doing well at my job and am emotionally available to me team”.

*Sarah, 26, New South Wales

For information on how an EAP can help your employees and business, see Employee Assistance Programs.

The Role of an EAP in Improving Staff Performance
When we talk about poor mental health, it’s easy to think of personal problems like family and relationship issues, financial difficulties and a myriad of other concerns that occur in our every day lives. But what should really be at the forefront of our minds is work; the act of balancing work and home life, excessive demands, pressure to perform, lack of support… if it relates to work then it without question relates to mental health.

 

Every year in Australia, mental health concerns equate to approximately 6% of total workers’ compensation claims.But with the growing rate of mental health cases, awareness also grows and, in turn, strategies to manage the adverse effects.

 

An Employee Assistance Program (EAP) provides employers with a positive and proactive approach to assisting workers who may be affected by personal and job related issues. It involves providing access to confidential counselling sessions, either in person or over the phone, for employees and their families, and puts them on a path towards a positive mindset.

So, how does an EAP actually improve staff performance? Let’s look at the facts because they’re alarming – poor mental health in the workplace is more prevalent than ever.

1. Each year 7,200 Australians are compensated for work related mental health concerns
2. Mental health related workers’ compensation claims cost $11 billion annually
3. People suffering from severe depression take 20 times more sick days per month than other workers

By providing our employees with a proactive platform to work through their concerns, with tailored strategies recommended by a trained professional, we encourage them to stay at or return to work, feel supported and happier. And happy employees create a positive and productive work environment! So let’s discuss some of the more specific benefits:

1. Increased employee productivity
It’s pretty simple really… when you’re mind isn’t distracted by a lengthy list of concerns, you’re more focused on the task in front of you. In a 2014 PricewaterhouseCoopers report it was identified that Australian businesses lose around $10.9billion annually in lost productivity.

2. Increased employee retention
It goes without saying that when employees are happy at work, they’re more likely to stay there. And the confidential nature of an EAP provides an outlet for those employees who wish to be discreet when it comes to mental health issues, or don’t have the means to gain access privately. An EAP lets employees know that they are supported at work, while assisting them to gain the help they need.

3. Increased employer profits
Remember that $11billion figure? When you’re employees are at work, productive and focused, you’re getting a return on your investment. There’s no lost money on sick days, deadlines being pushed back or contributing to co-workers stress levels. In the above mentioned PricewaterhouseCoopers report, it was discovered for every $1 invested in mental health initiatives, a return of $2.30 was received. And $3.60 for every $1 in the electricity, gas and water industry and $6.70 in mining.

4. Affordability for employers
The great thing about an EAP is that it can be relatively inexpensive to implement and can often cost far less than paying for a mental health related workers’ compensation claim. Consider an EAP an investment for your business, promote it to all your employees and calculate the return.

5. Positive clinical outcomes and a happier workforce
If you’ve ever had to step in to complete someone else’s task when a co-worker is off sick, you know the additional stress and ripple effect it can often create. By implementing an EAP program, not only are you helping your employees to better themselves and become happier, but the overall workforce won’t be adversely affected. A positive EAP program can often assist in creating a strong, collaborative and productive team.

For many Australian businesses, an EAP is already an integral part of their WHS strategy, implemented to assist in employee wellbeing. But for others, it can be executed as a response to an unfortunate event or used as a liability tool… but they’re missing out. Because not only does a positive EAP program provide qualified help to valuable workers who need it, it also assists employers gain back a percentage of lost absenteeism days, and ultimately improves the businesses bottom line.